Shipping policy

Shipping Policy

Last updated: November 5, 2026

Thank you for shopping with Heartfold Studios! This policy explains how we process and ship your orders, shipping costs and what to expect once your purchase has been made.

Order Processing

All physical orders are prepared with care. Processing and preparation times vary depending on the product purchased.

Ready-Made Books and DIY Kits

Ready-made books and DIY kits are generally dispatched within 2–5 business days of your order being placed.

Made-to-Order and Custom Book Folds

Each book is individually handcrafted to order. Please allow approximately 2–3 weeks for your book to be created before it is dispatched.

If your order contains multiple products, including a made-to-order book, your order may be held until all items are ready for dispatch.

Digital Products

Digital patterns and downloadable products are delivered electronically. No physical shipping is required. Download instructions will be provided following your purchase.

You will receive an order confirmation email once your purchase is complete, followed by a shipping notification and tracking details where available.

Shipping Methods and Delivery Times

We currently use Australia Post and other suitable delivery services to ship physical orders within Australia.

Available shipping methods and estimated delivery times will be displayed at checkout.

Delivery times are estimates only and are not guaranteed. They begin once your order has been dispatched and may be affected by carrier delays, public holidays, weather or other circumstances outside our control.

Please remember to allow for any applicable production time before your order is dispatched, particularly for made-to-order products.

Shipping Costs

Shipping costs are calculated based on the products in your order, destination and applicable delivery method.

The shipping cost will be displayed at checkout before you complete your purchase.

As shipping costs may vary depending on the size, weight and quantity of items ordered, multiple products may attract a higher shipping charge.

Any free shipping promotions will be displayed on our website or at checkout, including any applicable conditions.

Order Tracking

Once your physical order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking information to become active after dispatch.

You can use the tracking link provided to follow your delivery.

Shipping Destinations

Heartfold Studios currently ships physical products within Australia.

Digital products are delivered electronically and can be accessed without physical shipping.

Address Accuracy

Please ensure your delivery address is correct when placing your order.

If you notice an error, contact us as soon as possible at heartfold.studios@gmail.com.

We will do our best to update your address before your order is dispatched. Unfortunately, once an order has been shipped, we may not be able to change the delivery address.

Heartfold Studios is not responsible for delivery issues resulting from an incorrectly supplied address, although we will do our best to assist where possible.

Lost, Damaged or Delayed Packages

If your order arrives damaged, appears to be lost or has been significantly delayed, please contact us at heartfold.studios@gmail.com.

We will work with you and the relevant delivery provider to investigate the issue and determine an appropriate resolution.

If an item is damaged, please include photographs of the packaging and product where possible.

Your rights under Australian Consumer Law are not affected by this policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Made-to-Order Products

If work has not yet commenced on your book, we may be able to accommodate a cancellation or change. Once production has started, changes or cancellations may no longer be possible.

Ready-Made Products and DIY Kits

Changes or cancellations may be possible before your order has been packed or dispatched. Once your order has been dispatched, it cannot be recalled or modified.

Digital Products

Digital orders that have already been supplied or accessed cannot be cancelled for change of mind, except where required under Australian Consumer Law.

Any approved refunds will be processed in accordance with our Returns and Cancellations Policy and applicable consumer laws.